Refund&Return Policy

Thank you for shopping with Gongs Beauty. We strive to ensure your complete satisfaction with our products. Please review our refund policy below before making a purchase.  
 
Eligibility for Returns & Refunds
- Lipsticks: Due to hygiene reasons, we cannot accept returns or exchanges if the product has been opened or used.  
- Other Products: Unopened and unused products may be returned within days of delivery for a refund or exchange.  
 
Return Shipping
- The customer is responsible for return shipping costs unless the return is due to a defective or incorrect item sent by us.  
- We recommend using a trackable shipping method, as we are not responsible for lost or damaged return packages.  
 
Refund Process
- Once we receive and inspect the returned item, we will process your refund within business days.  
- Refunds will be issued to the original payment method. Shipping fees (if applicable) are non-refundable.  
 
Exchanges
- If you need to exchange an eligible item, please contact us at [Customer Service Email] for further instructions.  
 
Damaged or Defective Items  
- If you receive a damaged or incorrect product, please contact us within  days with photos/video proof, and we will assist you with a replacement or refund.  
 
For any questions, please reach out to us at [Customer Service Email].  
 
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